Ok so just got off the phone to 'Charles' in LogMeIn support Costa Rica and as suspected he wasn't able to help & insited the problem is "at our end". He wasn't even interested in testing our account specifically until I insisted he try which I find very odd.
As discussed we can reproduce the behavior when accessing LogMeIn from several different sites & across many different machines, apparently the problem is still "at our end".
Very frustrating support experience to say the least, as I say we will be leaving for ScreenConnect as soon our subscription expires.
martinbristow I apologize if the support experience came to no conclusions. If you click on my Community name, you may send me your contact information to have a technician review the case as soon as possible.
