Forum Discussion

Pawel8878's avatar
Pawel8878
New Contributor
9 months ago

Strange connectivity issue with LogMeInPro

Hi I have a strange problem with connecting to a specific PC. When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC. But when I'm logged in as administrator - I can. I ...
KateG's avatar
KateG
GoTo Moderator
9 months ago

Hi Pawel8878 

 

Welcome to the GoTo Community. 

 

I'm checking with the team to see if they know what may be happening, but could you provide a bit more details like: 

  • What version of Windows is the PC running? 
  • What actually happens when you try to connect from the computer? What do you see? 

Thanks! 

  • Pawel8878's avatar
    Pawel8878
    New Contributor
    9 months ago

    Hi

    It's Win10.

    When the user is not logged in, it works fine - the user can connect with LogMeIn no problem. But if the user won't log off and just lock the PC, it becomes inaccessible. And only for that user. If I log in locally as administrator, that PC is accessible through LogMeIn.

    If the problem occurs - it behaves like the PC is offline.

    • KateG's avatar
      KateG
      GoTo Moderator
      9 months ago

      Hi Pawel8878 

       

      Central allows remote login to admins only by default.  If a standard user is required to have remote access, it has to be configured in Security > Access control settings, has this been enabled?