Forum Discussion

Pawel8878's avatar
Pawel8878
New Contributor
10 months ago

Strange connectivity issue with LogMeInPro

Hi I have a strange problem with connecting to a specific PC. When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC. But when I'm logged in as administrator - I can. I ...
KateG's avatar
KateG
GoTo Manager
10 months ago

Hi Pawel8878 

 

Welcome to the GoTo Community. 

 

I'm checking with the team to see if they know what may be happening, but could you provide a bit more details like: 

  • What version of Windows is the PC running? 
  • What actually happens when you try to connect from the computer? What do you see? 

Thanks! 

  • Pawel8878's avatar
    Pawel8878
    New Contributor
    10 months ago

    Hi

    It's Win10.

    When the user is not logged in, it works fine - the user can connect with LogMeIn no problem. But if the user won't log off and just lock the PC, it becomes inaccessible. And only for that user. If I log in locally as administrator, that PC is accessible through LogMeIn.

    If the problem occurs - it behaves like the PC is offline.

    • KateG's avatar
      KateG
      GoTo Manager
      10 months ago

      Hi Pawel8878 

       

      Central allows remote login to admins only by default.  If a standard user is required to have remote access, it has to be configured in Security > Access control settings, has this been enabled?