Forum Discussion

Pawel8878's avatar
Pawel8878
New Contributor
10 months ago

Strange connectivity issue with LogMeInPro

Hi I have a strange problem with connecting to a specific PC. When I'm logged as the PC's user - I cannot LogMeIn into that PC from another PC. But when I'm logged in as administrator - I can. I ...
Pawel8878's avatar
Pawel8878
New Contributor

Hi

It's Win10.

When the user is not logged in, it works fine - the user can connect with LogMeIn no problem. But if the user won't log off and just lock the PC, it becomes inaccessible. And only for that user. If I log in locally as administrator, that PC is accessible through LogMeIn.

If the problem occurs - it behaves like the PC is offline.

KateG's avatar
KateG
GoTo Manager
10 months ago

Hi Pawel8878 

 

Central allows remote login to admins only by default.  If a standard user is required to have remote access, it has to be configured in Security > Access control settings, has this been enabled?