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simonoestop's avatar
simonoestop
New Member
9 months ago
Solved

Suddenly cant control client pc

I have been accessing a clients pc several times in the last 2 days to fix an issue. 

suddenly when i connect back on i cant control anything cant move the mouse or click on anything. this has never happened before its just this one client? what could have changed?

  • Hi simonoestop 

    Welcome to the Community. 

    Have you tried removing the PC and adding it back again? It may have to do with permissions. 

2 Replies

  • yeah i was trying to avoid having to go to site. but it think its going to have to happen. thanks Kate

     

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    Hi simonoestop 

    Welcome to the Community. 

    Have you tried removing the PC and adding it back again? It may have to do with permissions.