Forum Discussion

Bahar-b's avatar
Bahar-b
New Contributor
4 years ago

Troubleshooting!

I have a General Question:

What are the steps for checking when a user/staff complains about LogmeIn is Slow and Laggy? 

I mean what should I check or consider to test as an admin? 

 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Bahar-b  First I would ask when the last time the Host computer was rebooted.

     

    Next I would ask if their Client location or connection has changed in any way.

     

    Finally, if this just started happening after the most recent LMI upgrade, then the users may be affected by the new screen blanking technique we recently updated.  In this case, they can try this new test build and let us know how the performance responds: https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

     

     

    • Bahar-b's avatar
      Bahar-b
      New Contributor
      4 years ago

      Thanks, 

       

      What is this file doing? Is it a new update? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        Yes, this is a new version we are currently testing before the full release.