Forum Discussion

Rob-B's avatar
Rob-B
Active Contributor
6 years ago

Turning off captcha

Hi,   I need to disable captcha on our client machines. I understand the only way to do this is to change our password?   Before I do this how, will it affect our remote clients. Will they all ne...
AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the same credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

  • Rob-B's avatar
    Rob-B
    Active Contributor
    6 years ago

    I may not have explained myself clearly. We use one username and password, all clients old and new use the same username and password.

     

    We wish to globally turn off captcha which means changing our password as I understand it. Before I do this and potentially lock us out of all of our remote machines I need to fully understand what happens when we change the password.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Rob-B  Changing the password won't affect captcha, as far as I know.  Regarding the lockout, that would only occur if you had to communicate a new password to all users suddenly, right? 

      • Rob-B's avatar
        Rob-B
        Active Contributor
        6 years ago

        As I understand it the only way to turn off captcha is for us to change our password, this will then disable captcha automatically.

         

        What I'm unsure of is what will happen to the client machines if I change our password and then change it back straight away. I also can't find any documentation as to whether there's a password policy in place that will prevent this (remember last x passwords)

         

        I need absolute certainty and a full understanding as I don't want to lose remote connectivity to hundreds of machines if it goes wrong.

  • miranda18's avatar
    miranda18
    Active Contributor
    6 years ago
    AshC wrote:

    Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the same credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

    Thank you for your response. I had a similar query like Rob

    • miranda18's avatar
      miranda18
      Active Contributor
      6 years ago
      miranda18 wrote:
      AshC wrote:

      Rob-B  I'm afraid you cannot disable captcha for specific computers.  If all of the remote clients are logging in with the walmart1 credentials this can trigger the captcha action because it appears as suspicious, but you might try logging with User Profiles instead.

      Thank you for your response. I had a similar query like Rob

      I tried with User Profiles and it is working well.