Forum Discussion

rdjsupport's avatar
rdjsupport
New Contributor
14 days ago

Unable to move some PC's to different group

I attempted to move some PC's to another group to another.  When I do this some transfer fine, but others disappear from the LogMeIn client application.  I can move them back, and they re-appear in their original group.

 

How can I move these PC's?

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi rdjsupport, welcome to the GoTo Community

     

    Is the group being moved to accessible to the user?  If a computer is moved to a group that is not accessible to the user, it will not be visible or accessible to them, this article provides more information. 

     

    • rdjsupport's avatar
      rdjsupport
      New Contributor

      Yes, my user has access to both groups and all PC's within it.  I have recently created this new group, and have moved 4 PC's to the new group, but others will not appear in the app once moved.  They do appear in the group list via the LogMeIn Central website,  and I can move them back or to other groups.

       

      I started moving multiple PC's at once using the tool after creating the group.  I'm not 100%, but I think the successfully moved PC's were the first ones I moved.  I have tried to move PC's using the tool & or individually (via properties).

       

      Thanks for your time.