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rickbern's avatar
rickbern
Active Contributor
4 years ago
Solved

Unable to wake computer after a remote session

Over the last several days I have had a couple of computers refuse to wake up from mouse clicks/ keyboard entry after  a remote session.

 

To be clear-

1-Happily use LMI central from home on my office computer.

2-Jump on the subway

3-Sit at my desk, shake the mouse, tap keyboard, nothing happens

4-Mutter to myself

5-Use Remote Desktop from  another computer, hoping to wake mine up

6-Screen flashes, but no love

7-Restart from Remote Desktop

8-All's normal again

 

Both affected computers are dell 3240 compact precision workstations, intel 10900, nvidia quadro p1000. both from 2021, both patched with latest nvidia and dell bios. Everyone is on 14512

  • rickbern's avatar
    rickbern
    4 years ago

    AshC rolling back the driver of the nvidia quadro helped tremendously. My instability was on two machines that had the latest and greatest driver, released Nov 10

6 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Thanks for the confirmation rickbern 

    We will have an update available for download in the coming days that should also improve some display issues on Windows.   

  • rickbern's avatar
    rickbern
    Active Contributor
    4 years ago

    AshC rolling back the driver of the nvidia quadro helped tremendously. My instability was on two machines that had the latest and greatest driver, released Nov 10

  • rickbern's avatar
    rickbern
    Active Contributor
    4 years ago

    I'm a bit suspicious this has something to do with the latest nvidia driver. No real facts, but I'm going to roll back and see what happens.

     

    Just an fyi

     

    we have quadro p1000 in both machines

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    rickbern   Right, the desktop software installed on the host PC you access remotely.  

  • rickbern's avatar
    rickbern
    Active Contributor
    4 years ago

    Sorry for being dim, I never quite get that "endpoint" jargon.

     

    Does that mean the workstation in my office?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    rickbern  Sorry, that behavior is not normal for remote connections.  

     

    Since the problem began have you gone through a full re-install of the LMI endpoint software?