Forum Discussion

telenberger's avatar
telenberger
Active Contributor
6 years ago

Using LMI Central to Apply Windows 10 Updates Fails

Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an u...
telenberger's avatar
telenberger
Active Contributor

Yes, please look into it and if you want examples, call me tomorrow (7/11/2019) and I can show you my current list of computers that since yesterday morning (07/09/2019) have told me I have 3 updates pending but when I try to apply them it says: "Details not available for "3" updates. Please check again later."  Its later and I still can't apply them unless I dial directly into the computer. I really can't understand why you can't see this or duplicate it when everyone else can.

telenberger's avatar
telenberger
Active Contributor
6 years ago

13 business days since your lasp update, what's going on here?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    telenberger   I have asked for an update around this issue, and apologize for the delays.

    • telenberger's avatar
      telenberger
      Active Contributor
      6 years ago

      2 months ago I posted about this issue, to date, nothing has changed and this morning I come into work to find all my computers have updated pending but when I tru and apply them I'm gering the same standard message: Details not yet available for  X updates. Please check again later

       

      I can't help but wonder if Log Me In is no longer a vialable option to manage computers.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        My apologies for the delays.  If we could ask for some information I think we may be able to trace the problem further: 

        1. Windows Update log, preferably after going into Central and selecting "check for updates" for the host.
        2. Any other updates you're aware of that are missing or failing?
        3. Debug log from a sample host and screenshots of both Windows Update settings (and updates) and what shows in Central for updates.
        4. And an export of MSINFO32 from the host. (Please make sure the computer is restarted before capturing the info mentioned)
        5. A screen recording would also be very helpful, although not required

        You may send all this to the email alias 'gotoservice@logmein.com'.  Thanks.