Forum Discussion

telenberger's avatar
telenberger
Active Contributor
6 years ago

Using LMI Central to Apply Windows 10 Updates Fails

Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an u...
AshC's avatar
AshC
Retired GoTo Contributor

telenberger   I have asked for an update around this issue, and apologize for the delays.

telenberger's avatar
telenberger
Active Contributor
6 years ago

2 months ago I posted about this issue, to date, nothing has changed and this morning I come into work to find all my computers have updated pending but when I tru and apply them I'm gering the same standard message: Details not yet available for  X updates. Please check again later

 

I can't help but wonder if Log Me In is no longer a vialable option to manage computers.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    My apologies for the delays.  If we could ask for some information I think we may be able to trace the problem further: 

    1. Windows Update log, preferably after going into Central and selecting "check for updates" for the host.
    2. Any other updates you're aware of that are missing or failing?
    3. Debug log from a sample host and screenshots of both Windows Update settings (and updates) and what shows in Central for updates.
    4. And an export of MSINFO32 from the host. (Please make sure the computer is restarted before capturing the info mentioned)
    5. A screen recording would also be very helpful, although not required

    You may send all this to the email alias 'gotoservice@logmein.com'.  Thanks.

     

    • telenberger's avatar
      telenberger
      Active Contributor
      6 years ago

      So months later you now asking for more information like support does and your assuming that it has something to do with my computer but this is multiple computers and I'm not the only user with this issue so how it is my machine? My environment? Etc, etc.

       

      I have invited you/Log Me In support to come and look at these logs all you want but no one follows up.

       

      The machine are all on Windows 10, version 1903, they are all running the latest version og LMI (12700)

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Thanks for the info telenberger .  We would greatly appreciate some more of the data points requested above in order to shed more light on the issue.  If you can't email the alias, you can also call directly into support and referenc this feed.  We have a ticket up, and engineers have now requested more background.