Been using LMI for at least 7 years and with the progression of Windows 10, the ability to push updates to all my computers isn't working like it once did. It used to be that once Central showed an update was availabe, I could "Check for updates now" and it would either show the same update or show more, but when you went to apply them, they would run and apply. Now I get "Details not available for "X" updates. Please check again later." This goes on for days and I end up dialing into all my computers and running all the updtes manaually or it says they are applying but when I log into the computer the following day, they are still there and have not applied, this is a colassal waste of time and the reason we have LMI. So what has happened that this isn't working like it used to? And please, don't tell me to call support and open a ticket, ever since LMI and Go to Meeting joined, the support has fallen off, if you ask a question off script you get silence and they NEVER call or email me back. Somehow every problem I report is a fault on my end even though, it never is.

I had an absolutely horrible call from their "support" yesterday. Worst call ever. I needed to remote into all my computers that won't update and provide logs for all, then I needed to verify my configuration of LMI to ensure the computers were pulling correctly and send that to LMI, then it would take a few days to get an answer from LMI as to why this isn't working. Sorry, I don't have time for all that **bleep**. Problem is not 2 months ago they told me that updates only become available to apply to computers when at least 100 computers in my company report the same update, then and only then can I apply, only problem is, I don't have 100 computers in my company, so how does that **bleep** work? Support reads from a script, has no knowledge of the platform or its history. I started using LMI back with XP and never had an issue with updates, then when 7 rolled out there were a few hiccups, but support was helpful, knew the product and got back to you in a timely manner, even if it was a bigger issue that took some time, you still had regular communication with a knowledgeable person. Now 10 rolls out and every version of 10 breaks LMI's ability to update computers like the program has been able to do in the past. Now its jump through this hoop, that hoop, bend over backwards and even after you do everything they ask, they come up with a new reason it doesn't work and start the process all over again. LMI get your head out of your arse and either fix this or remove it from the program. You're not helping anyone anymore.

Still an issue with me as well and we have almost 12k computers. I agree they need to just remove the function if it will not work correctly. There has been no product development or movement on anything in LMI central for quite some time. It is very disappointing.

I am sorry about the new issues there, telenberger . Are all of these Win10 machines on the same network, or in the same location? While I don't know of any current issues like that affecting Windows 10 clients, I'll see what can be done to resolve it quickly...

I have 17 locations so each location is it's own network. This problem isn't a network issue or location issue, how could it be when it's effecting ALL of my Windows 10 computers nationwide? If it was network then it would only effect a small portion, not all.

I can't seem to replicate this problem in test environments here. If you can recreate the same issue on the next windows update with a test machine, would you be able to help us document the behavior with Customer Care?

Using LMI Central to Apply Windows 10 Updates Fails

oscarwingartz
New Contributor
6 years ago
Us too, sometimes logme in reports new updates and when i go check the laptop physically there are none, and the check back later banner dissapears, but my boss uses the yellow status in the console as metrics to my work and i get -why aren't this pc's updated? why is this pc still yellow?.
Better check it out on your side
- AshC
  Retired GoTo Contributor
  6 years ago
  oscarwingartz kpicciotti We are currently investigating this problem, and will update the Community thread with new information as it becomes available.
  - telenberger
    Active Contributor
    6 years ago
    Yes, please look into it and if you want examples, call me tomorrow (7/11/2019) and I can show you my current list of computers that since yesterday morning (07/09/2019) have told me I have 3 updates pending but when I try to apply them it says: "Details not available for "3" updates. Please check again later." Its later and I still can't apply them unless I dial directly into the computer. I really can't understand why you can't see this or duplicate it when everyone else can.
AshC
Retired GoTo Contributor
6 years ago
I am sorry about the new issues there, telenberger .

Are all of these Win10 machines on the same network, or in the same location?

While I don't know of any current issues like that affecting Windows 10 clients, I'll see what can be done to resolve it quickly...
- telenberger
  Active Contributor
  6 years ago
  I have 17 locations so each location is it's own network. This problem isn't a network issue or location issue, how could it be when it's effecting ALL of my Windows 10 computers nationwide? If it was network then it would only effect a small portion, not all.
  - AshC
    Retired GoTo Contributor
    6 years ago
    I can't seem to replicate this problem in test environments here. If you can recreate the same issue on the next windows update with a test machine, would you be able to help us document the behavior with Customer Care?

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Using LMI Central to Apply Windows 10 Updates Fails

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