Forum Discussion

Ricardo369's avatar
Ricardo369
New Contributor
7 years ago

Windows 10 1803 i cant install the logmein client

i have tried installing on 3 computers with fresh installes and updates. every time i get Logmein Setup ended prematurley . is there a work around for this?
  • cala555's avatar
    cala555
    7 years ago

    The answer was just posted in another post that worked for me:  

     

    Try this, it worked for me. When downloading from the Add Computer within logmein central, it did not work. However, when downloading it from here, which I would have thought to be the same source, it worked:

     

    https://secure.logmein.com/logmein.msi

     

    It's either a different install package or they just fixed it and I happened to grab it right after.

     

    But If I had to guess, the error has to do with the account association. The LogMeIn Central version ties the user to the installer. This version requires you log in after you install. 

     

cala555's avatar
cala555
Active Contributor

I'm getting the same issue here as well.  I have tried everything I can find online to fix this, but nothing works.  Even tried doing an Adhoc install and failed as well.  I am on Windows 10 Pro 64bit.

 

Thanks,

Mike

cala555's avatar
cala555
Active Contributor
7 years ago

The answer was just posted in another post that worked for me:  

 

Try this, it worked for me. When downloading from the Add Computer within logmein central, it did not work. However, when downloading it from here, which I would have thought to be the same source, it worked:

 

https://secure.logmein.com/logmein.msi

 

It's either a different install package or they just fixed it and I happened to grab it right after.

 

But If I had to guess, the error has to do with the account association. The LogMeIn Central version ties the user to the installer. This version requires you log in after you install. 

 

  • Ricardo369's avatar
    Ricardo369
    New Contributor
    7 years ago

    That installer worked thank you

    • TekSide's avatar
      TekSide
      New Member
      7 years ago

      That installer worked for me too... thanks

      • nico2001's avatar
        nico2001
        Active Contributor
        7 years ago

        That installer worked for me too... Many thanks!

  • Robin777's avatar
    Robin777
    New Contributor
    7 years ago

    Made no difference for me. Gets to the page saying use this user to login and then nothing. No progress bar whatsoever. Tried on 2 or 3 different machines with the same result. By the way, if you try with the standard installer and then try the "updated" one you cannot proceed at all because it still tinks the original one is in progress, even after a forced reboot.

  • ALendzion's avatar
    ALendzion
    New Contributor
    7 years ago

    I am working on a new build with Windows 10 1803 and have the same issue - the solution you proposed did not work.  Do you have a link to the article you pulled this solution from so I can read into other options?

  • aqua_jon's avatar
    aqua_jon
    Active Contributor
    7 years ago

    Thanks, but when we login and need to choose our subscription the only option available is the free one - any idea?

    • nico2001's avatar
      nico2001
      Active Contributor
      7 years ago

      Yes, but if you go on and choose the Free Subscription (expiring in 2020, I think), it might work as it did for me.

      • aqua_jon's avatar
        aqua_jon
        Active Contributor
        7 years ago
        Thanks - it actually does, and client appears in the "Default group".
        Now I just need a way to handle this remotely - can't log in to LMI without remote access, kind of defeats the purpose of having a custom installer and don't want hand over credentials to someone at the far end.
        I've contacted LMI support, they have to fix this.
        Thanks again.
  • PeterJSY's avatar
    PeterJSY
    Active Contributor
    7 years ago

    Yes this works.

     

    Please LogMeIn update this on Central and any of the other download options for LogMeIn

     

    Peter

    • theaccuser's avatar
      theaccuser
      Active Contributor
      7 years ago

      Please fix this...causing me a massive amount of pain...can't sent the installer out.  I end up having to use TeamViewer first so I can get in...I can't send out a download like for the normal installer which in turn prompts for my credentials for my LogMeIn Central account.

      • GlennD's avatar
        GlennD
        GoTo Manager
        7 years ago

        Hi,

         

        We are working on a new release that will correct this issue, we hope to make available very soon. I will update this topic once a firm release date is confirmed.