Windows 7 Host cannot connect
Maybe someone can help me with this....Hopefully!
Long story short...We have a remote Windows 7 (32bits) that we cannot upgrade (old software on it). It is isolated from everything except for logmein (for security reason obviously).
The host can never connect to logmein. We have other computer on site (windows 10 and 11) and it's working for them so it's not a firewall issue, etc...
I made sure TLS 1.2 is enable (internet options) on the host and I added registry key.
In the logmein logs on the host there's always some errors like:
''SessionDataReport - Error while trying to send Central https request: 0x191:''
and
''SSL error : error (in connect)''
and
''WebSvc - Failed to connect to web gateway:[no error description found] (0x1408f10b)
And the computer was installed a few years ago by another company and it cannot be updated (can't installed KB for exemple). Other than that I have access to computer to add registry keys and stuff like that if needed
Can someone help me with this?
GlennDI tried the solutions, but none seemed to work. However, your suggestion about certificate was spot on.
I ended up calling support, and spoke to a very patient gentleman by the name of Juan. We basically found the issue to be missing DigiCert Global Root G2. Apparently this is more of an issue for 32-bit version of Windows 7, but 64-bit version is very similar.
To fix this particular issue:
1.) Download DigiCert Global Root G2 from - https://cacerts.digicert.com/DigiCertGlobalRootG2.crt
2.) Right click and select "Install Certificate".
- In the wizard, the second page (Certificate Store), ensure you select "Place all certificates in the following store", select Browse...
- In the Certificate Store box, tick "Show physical stores"
- Expand the folder "Trusted Root Certification Authorities" (second from the top, under Personal)
- Select "Local Computer" folder and press OK
- Press Next in Certification Store
- Finish!
LogMeIn control panel instantly came to life and connected again.
Hope this helps!