Forum Discussion

Taz56's avatar
Taz56
Active Contributor
7 years ago
Solved

Your connection to the remote computer has been lost

I have an account with a few hundred machines on it. Most but not all of my machines have started to give me the error "Your connection to the remote computer has been lost" when I try and connect. ...
  • Taz56's avatar
    Taz56
    7 years ago

    Resolved.

     

    Issue was YOU GUYS added more IP address's to your range, possibly spun up new servers? Not sure.

     

    But either way we whitelisted the new IP's you are using and we can now connect again. We will know to check this first in the future but it would be nice if you guys sent out some sort of cumminication when you do these things.

     

    Thanks

     

AshC's avatar
AshC
Retired GoTo Contributor
7 years ago

Taz56  Can you be more specific about the network / firewall / systems in place?

 

I'd say the next step is to have someone physically in front of one of the problem PCs to continue troubleshooting there.

Taz56's avatar
Taz56
Active Contributor
7 years ago

Resolved.

 

Issue was YOU GUYS added more IP address's to your range, possibly spun up new servers? Not sure.

 

But either way we whitelisted the new IP's you are using and we can now connect again. We will know to check this first in the future but it would be nice if you guys sent out some sort of cumminication when you do these things.

 

Thanks