Ideally, I could give my client a URL to test against. I just heard from him right now again and it seems the computer in question can't access email either right now -- but can do some other online tasks... and I see its status as on or off in the logmein client.
Can you recommend any test procedures?
Thanks,
DR
One more question: should there be a windows defender firewall rule listed?
Daver99 Windows Defender rarely causes issues with LMI services. Reference doc: https://help.logmein.com/articles/en_US/Documentation/central-c-lmi-firewalls/?q=firewall&l=en_US&c=products%3Almicentral&fs=Search&pn=1
It sounds like this is isolated to one client in your case though, which is also demonstrating additional connection issues--- so I'd say it's just that PC or location. If there's no other security present, have you tried to connect to it while in safemode with networking?
Thanks for the link - I did have him relocate to a spot with a wire connection and now am able to connect. The previous network was a "guest" wifi connection. I'll look at the link - I don't know if possibly the corporate guest network is now more locked down? I would like to know specifically why the connection fails.
The wifi is a "public" network in windows, while the wired is running as private. Which made me suspect firewall rules.
DR
Hi again,
I'm still looking for some kind of checklist I can go through for my client's connection. e.g.
What is the min speed of connection?
How do I know if ports are open appropriately?
Is there some test script I can run to verify the connection quality?
(fyi I did get some response to my submitted web support ticket. After three emails back and forth I was asked if the computer was turned on... :-P)
