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Forum Discussion

SyntecRyan's avatar
SyntecRyan
Active Contributor
3 years ago

Clipboard Sync no longer works - Desktop Console

We are limited to the desktop console in our environment, clipboard sync has started to fail completely as of this week for all agents. Please fix.
Windows
GlennD's avatar
GlennD
GoTo Manager
3 years ago

Thank you. The more information you include when reporting an issue (e.g. the operating systems involved), help us test and recreate the issue faster so it can then be escalated to the team and addressed.

 

AhmedEzzat's avatar
AhmedEzzat
Active Contributor
3 years ago

Hello!

We've been dealing with the same issue. 

Using GoTo Resolve desktop console.

OS: Windows 10 & 11 for both the agent & endpoint.

 

Thanks for you help!

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago

    Hi all,

    Thanks for the reports!

    We are aware of the problem, our engineering team is going to fix it soon.

    Sorry for the inconvenience and thanks for your patience.

    Br,

    Robi

     

    • kenklabeltraxx's avatar
      kenklabeltraxx
      Active Contributor
      3 years ago

      I have this problem intermittently.  Sometimes I can use clipboard sync with remote machines and other times it will not work at all. I am using GoTo Resolve Desktop Console 1.6.1.95 on MacOS 12.6.3. 

      • KateG's avatar
        KateG
        GoTo Manager
        3 years ago

        kenklabeltraxx welcome to the GoTo Community. Could you provide more details around when this happens? For example does it happen when connecting to Macs or PCs?  Thanks!