Forum Discussion

jdlangwell's avatar
jdlangwell
Active Contributor
2 years ago

Connection Alerts

Can someone explain to me what "Connection" GoTo Resolve is monitoring for its connection alert?

 

We have the Unattended Access on our Security Camera NVRs and I have set up an alert to tell me when they are offline for a minimum of a minute or two.

 

I get alerts for them being offline and when I go and check them, they are just fine. They are connected to the internet and everything. Then I will randomly get an alert for them coming back online even though they were never offline.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    jdlangwell nice to see you around. 

     

    Hey there! It sounds like you're experiencing some issues with the Alert. Can you let me know a bit more?

     

    How often does this happen? Is the alert coming from the same device or random devices? Can you check when the alert goes off, if it's set at 1 minute, can you try 2 minutes?