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Forum Discussion
GoToResolve performance
I had a performance issue today, connecting to a customer machine with an attended session. The connexion quality was poor and only had a frozen screen. I tried twice. Then I tried to connect with ...
Thank you all. Could you please make a note of the session ID the next time you experience any performance issues and then email them to gotoservice at logmein dot com, along with the Resolve log files from your computer?
Thank Glenn ! I'll do that next time.
I've randomly had an issue of not being able to input characters while holding the shift key. This has happened twice connecting to two different Windows PCs, using the website and the GoToResolve app on the computer.
Has anyone else had this issue? I had to resort to using the On Screen Keyboard on the remote computer in order to input an admin password, which.... isn't great.
