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Forum Discussion
Multiple HelpDesk Services
I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that s...
Hi KMonnington, welcome to the community.
After you create a HelpDesk Service you can add specific users/agents to it:
- On the Helpdesk services tab, select the service that you have created.
- Select Add users in the top right to add existing agents to your service. Select Add member when you're done.
Note: You can only add users with a valid LogMeIn Resolve license.
Thanks. Yeah I have agents added to each service. I was hoping there was a way to do it for end users that dont have a license though. Because now when they go in, they have to pick the correct one to send it to from a dropdown and we have been having issues with that. Can this be recommended to the team to add at some point in the future?
Understood, thank you. I'll look into this and see if there are any suggestions as well any planned improvements that may help.
Perfect. Thanks!
