The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Signature Key Creation Not Working
Every time I try to enter the signature key for zero trust. I get to the Re-enter sig key screen, enter the key, click next and nothing happens. It just stays on the same page. I have refreshed, clo...
Hi MWQ, welcome to the community.
Is this your first time setting this up? Would you be able to try in a different web browser?
Yes. First time setting it up. I've tried on multiple browsers - Edge, Chrome, Firefox, Brave on multiple computers too - Win11 and Win10.
MWQ, thank you for the additional details. We were unable to identify any issues with your account on our end so we would like to gather some log files from you for review. Can you please do the following:
- Open Chrome and login into your account
- Open Developer window (F12)
- Go to the Network tab
- Please create your Signature Key
- Right-click on the Network tab and Save all as HAR file
- Email me the HAR file at gotoservice@logmein.com
