Forum Discussion

tophneal's avatar
tophneal
Active Contributor
5 months ago

Unattended agent not correctly reinstalling

I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall th...
  • GlennD's avatar
    GlennD
    22 days ago

    If you have already removed Unattended Access and rebooted the device, but receive the following error when you try to reinstall, please use this clean-up script.

     

     

     

     

GlennD's avatar
GlennD
GoTo Manager

sromeiser Have you rebooted any of these PCs? 

 

sromeiser's avatar
sromeiser
New Contributor
2 months ago

Glenn, 

 

Yes, many of times, I have had GoTo support remoted into some of the affected servers and this script seems to work, but the agent cannot be reinstalled. I get the same error message as others have stated. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    sromeiser Understood. I've made a note about this on your open support ticket

     

    • CGiancaspro's avatar
      CGiancaspro
      Visitor
      2 months ago
      Hello,
      Can i have your script to clean uninstall gotoresolve?
      I have the same issue