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Forum Discussion

bhiggins27's avatar
bhiggins27
Active Contributor
11 months ago

User Groups don't inherit permissions to Device Groups

If I add a user to a User Group who has access to a set of device groups, that user cannot see the devices in that group... not until I either remove the user group and readd it, or add the user directly instead. Anybody have issues with this?

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    bhiggins27 I haven't found another report of exactly the issue you are reporting, but we do have a new ticket associated with assigning agents to device groups which most likely shares the same root cause. I'm adding your report to that ticket for investigation.

  • bhiggins27's avatar
    bhiggins27
    Active Contributor
    11 months ago

    Any update to this? It literally makes the ability to assign a User Group to a Device Group pointless, if I have to manually assign the agent to the device group that is later added to a User Group already assigned to the device group...