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efanning's avatar
efanning
Active Contributor
3 years ago
Solved

User Portal Question

Great job on the user portal.  Before I make our users aware of this portal, we don't use any other Helpdesk other than the IT Helpdesk and we don't use any categories, we're simple that way.  It is possible for an admin to "tweak" this so that the end user can't make any of those changes while creating a ticket?  If not, that's fine, I can instruct them on how to open a proper ticket for us.

 

Thanks 

  • GlennD's avatar
    GlennD
    3 years ago

    Hi @efanning,

     

    I believe you should be able to achieve this by configuring the helpdesk services and categories in your Admin Center and deleting the preloaded services and categories you do not need.

     

2 Replies

  • efanning's avatar
    efanning
    Active Contributor
    3 years ago
    I didn't know that could be done. Thank you.
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @efanning,

     

    I believe you should be able to achieve this by configuring the helpdesk services and categories in your Admin Center and deleting the preloaded services and categories you do not need.