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Forum Discussion
Video problem when connecting to a remote machine with HDR turned on
When I connect to a machine with HDR turned on the video corrupts every time I move the mouse or press a key. The best way I can desribe it is the screen blurs, flashes and reminds me of 8-bit graphics. If I move the mouse the screen flashes and quickly alternates between a clean image and a hot mess. It is unusable. I need to talk the user through disabling HDR then I need to reconnect once it's off.
Staying connected while they turn it off does not clear it up. I have to disconnect, have them turn it off, then reconnect.
Has anyone else seen this? Is there a work around?
1 Reply
Hi WAG-244, welcome to the community.
I just ran a test session with HDR enabled (I typically have it disabled), and while the screen looks more muted (like a blue light filter is on), I did not see any flashes or image distortion like you have experienced. I connected from a Mac Book Pro with a 1080 screen to my PC:
- Windows 11
- Nvidia 1080 Ti video card HDR enabled
- 2560 x 1440 Resolution @ 144hz
Where you using the desktop console or running the session in your browser? Are you able to provide more details about your clients computers?
