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Forum Discussion

mcisar's avatar
mcisar
New Contributor
3 years ago

2FA on Agent Console?

I'm wondering why, if I have 2FA enabled on my GotoAssist account that the Desktop Agent Console doesn't prompt for 2FA when I log in?  How can I fix this?   Mike
Kaz111's avatar
Kaz111
Active Contributor
3 years ago

I find with the Desktop V5 software that if, I DO NOT sign out, I can get back in without adding credentials and 2FA.  However, if I Sign Out, the next time I access the desktop software, I have to input username, pass, and then the codes from my 2FA authentication app, Google Authenticator in my case.