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CPL's avatar
CPL
New Member
2 years ago

Android remote sessions - not connecting

Hi  We use Goto assist for PC & Android devices. When connecting to Androids ( all the same Samsung phone type) some phones will connect buy sending them the fastsupport link, but others wont. The ...
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi CPL, welcome to the community.

 

Do you know the models and Android OS version the affected clients were using? I do not currently use a Samsung phone, but when I did I recall their included web browser had quite a few security features, more than the stock Chrome browser had.

CPL's avatar
CPL
New Member
2 years ago

Thanks GlennD but that's not the answer as we run all the same models/OS versions as an IT policy and the same browser versions to try and avoid compatibility issues