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chrisg750's avatar
chrisg750
Active Contributor
3 years ago

CTRL ALT DEL not working, and other v5 issues.

Hello,   Anyone else having issues? v5 (Version 5.7.1.74)  is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can ...
GlennD's avatar
GlennD
GoTo Manager

Hi chrisg750, 

 

Can you provide more details about your issues using Ctrl+Alt+Delete? What operating systems are you connecting to, what happens or doesn't happen when you click the Ctrl+Alt+Delete button in the toolbar? 

 

chrisg750's avatar
chrisg750
Active Contributor
3 years ago

Hello Glen,

 

Thanks for the reply! 

 

Connecting to Windows 10 Pro clients via unattended support sessions. When I press the CTRL ALT DEL on the toolbar, nothing happens. It's like if I'm not pressing any button at all. There's no error message or no confirmation of anything. I can move the mouse, but that's about it.

 

After going through a quick search it seems as though there are other users who also have this issue. The only solution for me thus far, is to open a session with v4 to press CTRL ALT DEL, and then I can carry on with v5. It's an even bigger issue for us specifically because I stopped adding v4 to our new clients months ago.  Going to have to start adding v4 to every client from now just in case.