Forum Discussion

Thuben's avatar
Thuben
New Member
3 months ago

Deleted a Device group, a very bad move, is seems.

The device group contained all devices, around 70. Since then I have tried to read support info, to get any lead into how to get the unattended PCs back. I have tried to delete endusers, wait, then o...
  • GlennD's avatar
    GlennD
    3 months ago

    Hi Thuben, welcome to the community.

     

    When you delete a device from your device group, the following will occur:

     

    • The device is removed from the device group (i.e., in the Dashboard, Devices, and Unattended Support Computers List), and access to the device is no longer available for all remote support agents assigned to the device group.
    • The GoToAssist Customer application is uninstalled from the device (i.e., unattended access is removed from the computer). 

    To add them back you will need to setup Unattended Support on those computers again.

     

GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi Thuben, welcome to the community.

 

When you delete a device from your device group, the following will occur:

 

  • The device is removed from the device group (i.e., in the Dashboard, Devices, and Unattended Support Computers List), and access to the device is no longer available for all remote support agents assigned to the device group.
  • The GoToAssist Customer application is uninstalled from the device (i.e., unattended access is removed from the computer). 

To add them back you will need to setup Unattended Support on those computers again.