Forum Discussion

nickxcarr's avatar
nickxcarr
Active Contributor
2 years ago

Deployment via MDM to Mac - device doesn't register

I'm working on moving my company to zero-touch deployment for Macs (a little late, I know), and I'm running into issues deploying the Remote Support agent. We are using Intune for MDM.   If I deplo...
CoryBarnett's avatar
CoryBarnett
Active Contributor
11 months ago

I am running into this issue right now. Did you ever find a solution?

nickxcarr's avatar
nickxcarr
Active Contributor
11 months ago

Nope. We haven't pulled the trigger yet, but the solution is going to end up being TeamViewer. We've had enough other issues with GoToAssist that it's no longer worth the hassle.

  • CoryBarnett's avatar
    CoryBarnett
    Active Contributor
    11 months ago

    Yeah same we've had plenty of issues too, but don't have an option due to owners not willing to spend elsewhere. So far support has not been any help but if I ever find a solution I will post for someone else that comes along.

    • KateG's avatar
      KateG
      GoTo Manager
      11 months ago

      CoryBarnett, nickxcarr Sorry to hear about this issue. We are checking in with the team for further insight into what may be happening. 


      In the meantime, have you reviewed GoTo Resolve as an option?  

      • CoryBarnett's avatar
        CoryBarnett
        Active Contributor
        11 months ago

        I have a current case open with this 20166282. If there's a cost associated with moving to GoTo Resolve at this time I won't be able to get that approved but since I can't move from GoTo I am willing to try whatever to get this working.