Hi malkam
Thank you for bringing this up, I will try to find out where the refresh feature is on the development roadmap for the desktop console. In a pinch, exiting the console and relaunching it should result in it reloading the device list.
GlennD Is there an update on this? I have submitted feedback in v5 for this many times. v4 had the refresh device list button. It's annoying to have to keep closing and reopening Gotoassist v5 agent console to refresh a device's status.
Hi derekm1
Sorry, this slipped off my radar. This was brought up to the team and they explained unlike v4 the device list in v5 automatically updates. They have been releasing updates to fix issues with the device list as well as improving unattended support in v5 so that the correct status is displayed.
Hi GlennD
I just tested this again with many different computers and this automatic updating of the devices tab is not working. Devices that were offline when I opened v5 Agent console remain offline in agent console until I close and reopen agent console. The devices tab has never auto updated since we started using v5 agent console.
This appears to be because all our machines have the v4 customer agent installed. Is LogMeIn ever going to push out an update to automatically bring v4 customer agents up to v5 or is this up to the org to figure out how to upgrade on our own?
