Forum Discussion

malkam's avatar
malkam
Visitor
4 years ago

Device List doesn't have a refresh button

Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In ...
  • GlennD's avatar
    GlennD
    4 years ago

    Hi,

     

    We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.

     

GlennD's avatar
GlennD
GoTo Manager

Hi malkam

 

Thank you for bringing this up, I will try to find out where the refresh feature is on the development roadmap for the desktop console. In a pinch, exiting the console and relaunching it should result in it reloading the device list.

 

derekm1's avatar
derekm1
Active Contributor
4 years ago

GlennD Is there an update on this? I have submitted feedback in v5 for this many times. v4 had the refresh device list button. It's annoying to have to keep closing and reopening Gotoassist v5 agent console to refresh a device's status.

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi derekm1 

     

    Sorry, this slipped off my radar. This was brought up to the team and they explained unlike v4 the device list in v5 automatically updates. They have been releasing updates to fix issues with the device list as well as improving unattended support in v5 so that the correct status is displayed.

     

    • derekm1's avatar
      derekm1
      Active Contributor
      4 years ago

      Hi GlennD 

       

      I just tested this again with many different computers and this automatic updating of the devices tab is not working.  Devices that were offline when I opened v5 Agent console remain offline in agent console until I close and reopen agent console.  The devices tab has never auto updated since we started using v5 agent console.

      • derekm1's avatar
        derekm1
        Active Contributor
        4 years ago

        This appears to be because all our machines have the v4 customer agent installed.  Is LogMeIn ever going to push out an update to automatically bring v4 customer agents up to v5 or is this up to the org to figure out how to upgrade on our own?