Forum Discussion

malkam's avatar
malkam
Visitor
5 years ago
Solved

Device List doesn't have a refresh button

Trying out the new GoToAssist Agent Desktop Console. When I goto Devices, a computer is offline. If my client turn's on his computer, I still dont see it online. In V4, there is a refresh button. In ...
  • GlennD's avatar
    GlennD
    4 years ago

    Hi,

     

    We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.

     

YoavKoplowich's avatar
YoavKoplowich
New Member
4 years ago

Having the same issue with both ver 5 unattended and version 4.8 unattended, they do not seem to refresh unless I completely close the desktop agent and restart it. big bug

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi,

 

We have added a Refresh button to the GoToAssist v5 device list, both on the web and in the desktop console. With v5 device status will continue to update automatically when they come online or go offline, but this new Refresh option will take care of the situations when this was not happening.

 

  • derekm1's avatar
    derekm1
    Active Contributor
    4 years ago
    This works great thank you for adding this as a solution until v4 is no longer in use.