Forum Discussion

CarlosG17's avatar
CarlosG17
New Member
11 months ago

File Transfer For Unattended Devices

Version 5 only seems to allow you to transfer files as long as someone else is on the other end to accept the file transfer. On the previous version I could simply drag the file into the  Go To Assist viewer window to upload it to a customer's  unattended server but this no longer seems to be the case per the url below. Am I missing something here? 

 

https://help.gotoassist.com/remote-support/help/sending-files-gotoassist-remote-support-t-ngassist-filesend#

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi CarlosG17, welcome to the community.

     

    With an Unattended session when you transfer a file a browser tab should open on the Unattended computer so you can accept the file, like this:

     

     

    If that does not happen, something may be preventing the browser from opening.

     

    • GlennD's avatar
      GlennD
      GoTo Manager
      11 months ago

      We have identified an issue with this (the browser not opening automatically), and a fix is planned for the next v5 release.