GotoAssist v5 - Double Click on slow bandwidth connections doesn't work

Question

Hi there!&nbsp;Sometimes, on a poor bandwidth connection, I am not able to submit a "double click" to remote Windows PCs. Instead, two single clicks arrive at the remote machine. While trying to enter a folder I end up renaming that folder.&nbsp; What to do?

kateg · Answer

Hi&nbsp;Woly,&nbsp;
If you have a poor connection, please ensure&nbsp;you meet the system requirements.&nbsp;&nbsp;
&nbsp;
If you are using Windows, you may also want to try adjusting the double click speed. To do this, Go to the Control Panel -&gt; Mouse -&gt; Double-click speed. Try lowering the double-click speed so that Windows has a larger time window to recognize a double-click.

woly · Answer

Okay - Adjusting the double click speed - on my experts pc oder on the remote machines?

kateg · Answer

Woly&nbsp;I would try the experts PC, since that is where the direction is coming. Please note, I have not experienced this or tested this, so I can't verify that it's a solution.
&nbsp;
It does seem that fixing the bandwidth issues would be the ideal solution.&nbsp;

woly · Answer

Adjusting the double click speed on the experts PC didn't change anything. Adjusting on the remote PC changes to a little better. Unfortunately I cannot change dozends or hundreds of remote PCs - the users wouldn't agree!&nbsp;:fixing the bandwidth issues would be the ideal solutionGreat! I'll forward your advice to the only available internet company in my town. 😉&nbsp;Thx.