Forum Discussion

Woly's avatar
Woly
New Contributor
3 months ago

GotoAssist v5 - Double Click on slow bandwidth connections doesn't work

Hi there!   Sometimes, on a poor bandwidth connection, I am not able to submit a "double click" to remote Windows PCs. Instead, two single clicks arrive at the remote machine. While trying to enter...
Woly's avatar
Woly
New Contributor

Okay - Adjusting the double click speed - on my experts pc oder on the remote machines?

KateG's avatar
KateG
GoTo Moderator
3 months ago

Woly I would try the experts PC, since that is where the direction is coming. Please note, I have not experienced this or tested this, so I can't verify that it's a solution.

 

It does seem that fixing the bandwidth issues would be the ideal solution. 

  • Woly's avatar
    Woly
    New Contributor
    3 months ago

    Adjusting the double click speed on the experts PC didn't change anything. Adjusting on the remote PC changes to a little better. Unfortunately I cannot change dozends or hundreds of remote PCs - the users wouldn't agree!

     

    :fixing the bandwidth issues would be the ideal solution

    Great! I'll forward your advice to the only available internet company in my town. 😉

     

    Thx.