Forum Discussion

HugoExceptOnFir's avatar
HugoExceptOnFir
Active Contributor
4 years ago

G2A 5 Upgrade

Hi, Can we upgrade our G2A v4 Unattended Access Agents to G2A v5? I've set them to regular updates but they have not upgraded past G2A v4.8.   Kind regards, Hugo.
  • AshC's avatar
    AshC
    4 years ago

    I'm afraid there isn't currently a process to upgrade the v4 to v5 unattended machines automatically.

AshC's avatar
AshC
Retired GoTo Contributor

HugoExceptOnFir    Any unattended machine set up in GoToAssist v4 will be viewable and actionable in GoToAssist v5.  However, unattended machines set up in GoToAssist v5 are not viewable in GoToAssist v4.

HugoExceptOnFir's avatar
HugoExceptOnFir
Active Contributor
4 years ago

Hi,

That's fine, I want to know if the Agents running v4  will upgrade to v5

 

Kind regards,

Hugo.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    I'm afraid there isn't currently a process to upgrade the v4 to v5 unattended machines automatically.

    • HugoExceptOnFir's avatar
      HugoExceptOnFir
      Active Contributor
      4 years ago

      Hi,

      Thanks for replying, do you now if it will be planned in future?

      Just need to work out if I should deploy the new agent through Group Policy now or wait until they upgrade in the future

       

      Kind regards,

      Hugo.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        There are no plans for an automatic upgrade of v4 to v5, as the technology for the install varies quite a bit.  Let us know if you're missing some functionality in connecting to the v4 endpoints though.

    • JamesFire's avatar
      JamesFire
      New Member
      4 years ago

      Why is there no path, is V5 in Beta?

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        JamesFire  V5 is fully supported and functional, yet we are still developing a few behaviors that match V4 a little better, based upon customer feedback.