Forum Discussion

RBlanco's avatar
RBlanco
Active Contributor
3 years ago

GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent

The GoToAssist app v2.1.2 Build 802 for iOS not showing devices with new v5 unattended remote agent.
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hi RBlanco 

If you have the Mobile Add-On for your GoToAssist plan, has the mobile app ever worked previously on this iOS device, or did this just start happening with the most recent update? 

 

 

  • RBlanco's avatar
    RBlanco
    Active Contributor
    3 years ago

    It used to work with v4 unattended remote agent.  After converting to v5 it stopped working.  I posted a case regarding this issue around a year ago.  The reply was that they were working on it.  Still waiting.