Forum Discussion

Woly's avatar
Woly
New Contributor
7 months ago

GotoAssist v5 - Working with stored credentials

Hi!   v4  lets me choose to login using the saved credentials or not. In v5 theres no way to choose, right? https://help.gotoassist.com/remote-support/help/storing-unattended-credentials-windows-o...
Woly's avatar
Woly
New Contributor

After connecting to a Win10 oder Win11 pc, the stored credentials are applies automatically. That seems to work fine. After logoff from that machine sometimes I have to login again. But theres no button to apply stored credentials manually?!

 

After connecting to a Windows Server 2012R2/2016/2019, the stored credentials are not applied. And theres no button to apply stored credentials manually?!

GlennD's avatar
GlennD
GoTo Manager
7 months ago

Hi Woly,

 

Unfortunately, the GTARS v5 implementation works a little differently to v4 and there isn't an option to apply stored credentials once you log out.