Forum Discussion

SMPA's avatar
SMPA
New Member
3 years ago

GoToAssistv5 Unattended Agent failing to connect

I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + ...
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

SMPA  [Update]   We're able to repro this in-house, and will be providing a patch coming soon.  I'll let you know as more info becomes available. 

 

  • RBlanco's avatar
    RBlanco
    Active Contributor
    3 years ago
    I am having the same issue. It will work when someone at the remote PC activates the login without actually entering the login credentials. It's like waking up the PC. Of course, this defeats the purpose of using unattended support.
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      RBlanco  I expect a fix in the upcoming release.  Thanks for your patience. 

      • RBlanco's avatar
        RBlanco
        Active Contributor
        3 years ago
        Do you know when we can expect the fix?
  • FCAlanSIU's avatar
    FCAlanSIU
    New Member
    3 years ago

    still no update in 2022?

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Thanks for your patience.  We are working on the final update for the next release now.  It should be available within days. 

      • RBlanco's avatar
        RBlanco
        Active Contributor
        3 years ago

        Hi AshC, please reply to this message once the update is available.  Thank you.