Forum Discussion

SMPA's avatar
SMPA
New Member
4 years ago

GoToAssistv5 Unattended Agent failing to connect

I have Windows Servers/Workstations in local and remote office(s) with Unattended Agent deployed. In some cases, I am able to connect to the PCs, but not getting a response once the <CTRL> + <ALT> + ...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

SMPA  [Update]   We're able to repro this in-house, and will be providing a patch coming soon.  I'll let you know as more info becomes available. 

 

RBlanco's avatar
RBlanco
Active Contributor
4 years ago
I am having the same issue. It will work when someone at the remote PC activates the login without actually entering the login credentials. It's like waking up the PC. Of course, this defeats the purpose of using unattended support.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    RBlanco  I expect a fix in the upcoming release.  Thanks for your patience. 

    • RBlanco's avatar
      RBlanco
      Active Contributor
      4 years ago
      Do you know when we can expect the fix?