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Forum Discussion
How to open GoToAssist on Mac SONOMA
Does anyone have workable instructions on how a 'client' can open a GoToAssist V5 invitation on a Mac woth Sonoma OSX ??
Hi Mentor1, welcome to the GoTo Community.
have you granted permission in the Mac Settings?
If that isn't the issue, can you explain a bit more about what is going on? Thanks.
HI KateG,
It's difficult for me to describe whats happening because until the client establishes the connection, I cannot see their screen.
Also, from that I'm told, the various System Preference dialogs on SONOMA are all a new design differing from previous OS's. Our clients all say that they cannot find GoToAssist (or similar) anywhere on a dialog that allows them to enable.
we do not have a Mac with Sonoma in our office - reason being all the difficulty other people are having, so we cannot step through it here within our office.
