Forum Discussion

Mentor1's avatar
Mentor1
New Contributor
8 months ago

How to open GoToAssist on Mac SONOMA

Does anyone have workable instructions on how a 'client' can open a GoToAssist V5 invitation on a Mac woth Sonoma OSX ??
Mentor1's avatar
Mentor1
New Contributor

Surely, LogMeIn / GoToAssist must have a Mac with running Sonoma that they have run tests on.  They should easily be able to make screen-shots and post a help page.

KateG's avatar
KateG
GoTo Manager
8 months ago

Mentor1 if you need assistance with app permissions,  here's screenshots from my Mac on Sonoma: 

 

  • To review app permissions—for example, if you later decide to give a denied app access to your Mac—choose Apple menu, then System Settings, 

  •  then, click Privacy & Security 
  •  in the sidebar, then click Accessibility on the right. (You may need to scroll down.)

  •  Turn permission on or off for any app in the list (please note this is my home computer. I do not have GoTo Assist installed on my home computer) 

  • Mentor1's avatar
    Mentor1
    New Contributor
    8 months ago

    Thanks Kate,

     

    That's exactly what we've tried on 5 different Sonoma Macs over the recent 4 months.  Doesn't work.

     

    We did however have one successful connection today.  It was the result of:

     - moving the GoToAssist downloaded zip file onto the Msc desktop

     - then running from there

     

    Don't know yet if that was a reliable, repeatable solution or not.