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Stephen Kelly's avatar
Stephen Kelly
New Contributor
3 years ago

How to RECEIVE a file?

hi, Is there way to download a file from the remote computer? When I hit the icon with the up/down arrows there is only a send option.. How do I receive a file from the remote computer? Thanks, ...
  • Stephen Kelly's avatar
    Stephen Kelly
    New Contributor
    3 years ago

    Hi Kate,

    Thanks for the response.

     

    I did review the article and followed those instructions but it did not display the explorer, instead it showed a msg saying: "To access the customer's files, log into or unlock their device.", I was logged in and unlocked, the desktop was displaying and I could control the computer.. 

     

    The customer is running in unattended mode; 4.8 Build 1702 Windows 10.. 

     

    Not quite sure how to tell what version of 5 I am running... there is no Help -> About  in the menu that I can see..  

    sk

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago

      Hi Stephen Kelly did the client on the other end Allow access as outlined in step 3: 

      • Ask your customer to click Allow on the dialog box. Result: The File Browser is displayed in the chat window.