Forum Discussion
How to RECEIVE a file?
hi, Is there way to download a file from the remote computer? When I hit the icon with the up/down arrows there is only a send option.. How do I receive a file from the remote computer? Thanks, ...
Hi Stephen Kelly welcome to the GoTo Community. Have you reviewed this article?
Hi Kate,
Thanks for the response.
I did review the article and followed those instructions but it did not display the explorer, instead it showed a msg saying: "To access the customer's files, log into or unlock their device.", I was logged in and unlocked, the desktop was displaying and I could control the computer..
The customer is running in unattended mode; 4.8 Build 1702 Windows 10..
Not quite sure how to tell what version of 5 I am running... there is no Help -> About in the menu that I can see..
sk
Hi Stephen Kelly did the client on the other end Allow access as outlined in step 3:
- Ask your customer to click Allow on the dialog box. Result: The File Browser is displayed in the chat window.
