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Forum Discussion
Mac Unattended Access Broken
I'm trying to support my mother's new iMac M1 Mac OSX Big Sur. I set up unattended access several times, but over time it becomes unavailable again. I now have multiple instances of her computer in m...
Hi surfnmtns
Sorry for all the set up trouble there.
I have seen some of the settings you enabled revert, if the admin Mac user does not follow up after install with : System Preferences > Security & Privacy > Privacy > Full Disk Access > GoToAssistRemoteSupport
Do you recall if this was double checked post-installation?
AshC, I checked the settings and they did not revert. I think there is some confusion in your reply. As noted in my initial post, I do not see the "GotoAssistRemoteSupport" app anywhere in the Privacy settings and searching for it in Spotlight finds nothing either. It's not there after re/installing the unsigned G2AxCustomer.pkg either. The only app that is available to give permissions to is "GoToAssist Customer (1702).app".
I don't know why the app is unsigned or from an "identified developer". This should not be the case for an app that has remote control permissions on a computer. This was not the case with other OSX versions. Is this expected for the version that works on Big Sur?
