Forum Discussion

tbatchelder's avatar
tbatchelder
New Contributor
3 years ago
Solved

Mass delete offline devices GoToAssist v5

I am looking for a way to delete about 1500 offline/retired devices from my GoToAssist Agent Desktop Console. I would prefer to not have to delete them one-by-one.   If I remember correctly, v4 had...
  • KateG's avatar
    KateG
    2 years ago

    tbatchelder I was checking to see if there is a way to mass delete on our end and unfortunately it's not possible. I don't have any further insight into the feature implementation and apologize for the inconvenience here. 

tbatchelder's avatar
tbatchelder
New Contributor
3 years ago

I actually got a hold of support on the phone and she gave me the same answer. Unfortunately, we just have everything in the same bucket. She suggested moving them to a group and then deleting the group, but that sounds like removing them from the list with extra steps. Why was the bulk select/delete feature removed from v5? It had been implemented v4, correct?

KateG's avatar
KateG
GoTo Manager
2 years ago

tbatchelder I was checking to see if there is a way to mass delete on our end and unfortunately it's not possible. I don't have any further insight into the feature implementation and apologize for the inconvenience here.