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Forum Discussion
Preinstall GoToAssist on Macs
We preinstall the Remote Support app on all Mac devices we deploy. The issue we are having has nothing to do with granting Accessibility rights. The installer will be on the desktop, you launch it an...
Hi J_Laz, welcome to the community.
It does not sound like you are setting up Unattended Support in advance, can you please provide more information about how exactly you are preinstalling GoToAssist?
When an end user is directed to go to fastsupport.com/xxxxxxxxx they are asked to install the client-side app. Because our users are not permitted to install or change any Privacy & Security settings, we preinstall and provide the necessary security settings within Accessibility so remote support is unhindered.
That is the app I am speaking of. My apology if I did not make that clear.
