Forum Discussion

cbmorehouse's avatar
cbmorehouse
Active Contributor
4 years ago

Caps Lock problem on GtA v5

When I am on a remote session with a user in the new GtA v5 for some reason caps lock doesn't work. I have to use the shift key to capitalize any letters. Is this a known issue?
AshC's avatar
AshC
Retired GoTo Contributor

NQuateman  cbmorehouse   The fixed version has been released to all accounts.  Please let us know if you see any other issues.  

 

Thanks. 

Nqua's avatar
Nqua
New Member
4 years ago

I continue to have the Caps Lock problem on v5 as recently as Aug 6, 2021.  I'm using Windows 10.

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    chrisg750 I have not been able to recreate this issue so it is hard to identify a cause. In GTARS v5 when you press Shift once on your keyboard the word Shift is displayed in the upper right and it goes away as soon as you type the first letter or click anywhere on your desktop. If you press Shift twice close together it is displayed again but with a white background, and now it is functioning as a Caps Lock until you press Shift again.

     

    I suspect it is either sensing a double press or the Shift button or it could be 'sticky keys' in Windows is being enabled (although Windows typically shows a message about that).

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Nqua  Please confirm the GoToAssist endpoint version where you are experiencing this problem.  It should be fully resolved by now, so be sure to check for updates on all existing machines. 

  • chrisg750's avatar
    chrisg750
    Active Contributor
    3 years ago

    BUMP- I have this problem consistently. Trying to reset someone's password with this issue is the worst possible thing. I have to confirm in notepad whether caps lock/shift is working or not. Has there been any solution one year later?