Forum Discussion

NH92's avatar
NH92
Visitor
2 years ago

Re: Unattended computers incorrectly showing as offline

Hello, Same issue here. It's seems this issue has been raised for years now and we are still struggling with it. We often need to remotely connect to computers for urgent assistance, and this not w...
GlennD's avatar
GlennD
GoTo Manager

Hi NH92, welcome to the community.

 

Since you are using GoToAssist I moved your comment over from the GoTo Resolve community. I believe we have a number of fixes coming in the next release v5.12 which should be coming soon.

 

GlennD's avatar
GlennD
GoTo Manager
12 months ago

Hi NH92,

 

We started updating Unattended computers to the new v5.12.0.3440 release in the last week of December 2023, can you please check if your affected computers have received that update and if you are still seeing this issue?