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JCR_643's avatar
JCR_643
New Contributor
2 years ago

The End Session button on the client does not work when the session is hung

Last week I lost my connection on a remote host with Unattended installed, which appeared as "offline" on my GoToAssist Unattended Console. I was able to get connected with Central to finish my work ...
GlennD's avatar
GlennD
GoTo Manager

Hi JCR_643, welcome to the community.

 

I think we need to look into why both of these sessions hung. Were these Windows PCs or Macs?

 

JCR_643's avatar
JCR_643
New Contributor
2 years ago

Both Windows 11 22H2. The one with Unattended was an always-on desktop. The various units in the field have all been Win11's and will either go to offline during the troubleshooting process or when the employee calls will show up as offline on GTA5 but online on Central. The Instant session was a laptop that may have gone to sleep.