Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
Forum Discussion
bbazian219 I'm not aware of any kind of localized outage that would cause the behavior you describe. Where are all the clients located?
I spoke to tech support and this appears to be a systemic issue. The tech said that the developers are trying to figure out what is happening. The issue appears to be on the level 5 platform and not on 4. She asked me to send all kinds of diagnostic info and said that we can uninstall the 5 version and install 4. Not quite acceptable. This is a major issue for us. We have remote users all around the country and this is becoming a real pain.
bbazian219 Apologies for the disconnect.
Rebooting the affected device should also help. If not, a re-install of the endpoint software will also bring the Unattended device back online.
Hard to reach out to that many clients to reinstall. No clue why they would have lost their connection in the 1st place. We will deal with it.
